Why Choose Towne House Grooming

Elly is the proprietor of Towne House Grooming.

Elly & Peter have been involved in the dog industry for many years. Elly  wanted to stand out from all of the other shops they have been involved with. We took great measures to make notes of what customers and employees found dissatisfying and also pleasing.

Today Towne House Grooming is a state of the art grooming salon. The equipment used at the salon is all top of the line professional grooming equipment. This enables Elly  to style the dogs in a professional and timely fashion, thus returning the dogs to their happy homes as quickly as possible.

Customer communication is vital at Towne House Grooming. Upon each visit to the salon Elly will spend as much time as necessary to discuss styles, medical issues and each customer's busy time schedule. Many dogs have medical conditions that must be identified and discussed with their owners. They want to know what your veterinarian recommends and suggests is the best method for care and maintenance of your dog. This communication all must come from Elly when they see possible problem areas. An example of this is ear infections. If your loved one has ears that appear to be "angry looking”, swollen, red or full of hair, Elly ensures that the owner is aware of it and recommends that the dog sees his or her doctor. Elly & Peter work closely with and are recommended by several of the veterinarian clinics in the Chelsea area.

Elly spends much of their time discussing the styles and look that their customers are looking for. Many people assume that a hair cut for their dog means that it will be shaved or the hair will be left too short. There are times when this is necessary however owners are fully aware that this is the only option at that time prior to them leaving the salon. Recommendations are made regarding repeat visits and the length of time that is required between visits. Style is important and they are always very pleased to hear owner's ideas on how they would like their dog to look. Customer awareness is very important to Elly, at Towne House Grooming. It is so important for customers to understand that dog grooming is not seasonal. All breeds of dogs require regular grooming every six to eight weeks.

Dogs have different personalities just as humans do. Elly at Towne House Grooming are just as interested in the differences and similarities among all breeds. Dog owners are confident that they understand how to care for each and every personality that comes into the salon. Elly keeps in constant contact with obedience trainers and veterinarian technicians. These relationships are vital to understanding how to communicate and understand dog behavior. It is very common for dogs to become upset or aggressive when having their nails cut. At Towne House Grooming they understand those fears and take the necessary time to reassure each and every client. With time and patience Elly has seen many dogs over the years become less and less afraid. A puppy's first grooming is the single most important grooming of every dog's life. Extra time is always allotted for these special times to ensure that he/she leaves the salon feeling terrific after their first haircut. A sample of hair is always provided as well as a puppy report card for their scrap book.

They have a connection at Towne House Grooming with dogs that many humans cannot even begin to understand. That connection is natural and instinctive and is not often learned. This connection is why Towne House Grooming is so successful today. Connecting and communicating with dogs and their loved ones.

If you would like to speak with Elly you can reach her at 212 929-2910

We are located at 369 West 19th Street between 8th and 9th avenues, closer to 9th ave.